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BADLAND FAQ
General
Frequently Asked Questions
While playing, a level keeps constantly or randomly, restarting to a checkpoint
Few users have reported this issue. It was solved for them by rebooting their devices. Not just entering the "rest mode" (PS4), but completely powering off the device, and then turning it on again.
If the power-off doesn't solve the problem for you, please contact us at: [email protected]
How can I reset my progress?
BADLAND automatically syncs its progress to iCloud. There's unfortunately no way in-game to prevent or reset this at the moment.
I am seeing an error popup with code 920/921/492/481/498/491/989/478/458/-24/"Invalid package file" when downloading the game, or my download is stopping at 92%! What's wrong?
There has been some issue with the download from Google Play. Please try one of these methods to fix the issue:
Method 1
Clear cache for Google Play Store from Settings > Apps > Google Play - Restart your Device - Go to the Google Play Store and update, or install BADLAND.
Method 2
- Go to System Settings > Accounts > Google > Remove your Gmail account (the account that is synched with Google Play Store)
- Now from Settings > Apps > All > Force stop, Clear data and cache for the Google Play Store, Google Service Framework and Download Manager
- Reboot your device
- Now again go to Settings > Accounts > Google > Add your Gmail account
- Go to Google Play Store and update or install BADLAND
If I have purchased Premium Pack (or any other in-app purchases) on one Android device, does it also move to my other Android devices?
Yes, as long as you are logged in with the same Google account when downloading and playing the game. In some rare cases the purchases might show as not purchased.
In this case, make sure you are logged in with the correct Google account, uninstall and re-download the game.
My progress does not sync between my Android devices. What's wrong?
Make sure you are logged in to Google+ inside the game with all of the Android devices. This enables the cloud syncing feature. The syncing itself happens automatically as soon as possible when running the game. It might not have synced when you are in the main menu, but when you navigate a while in the menus, you should soon notice in the game's progress that the syncing has happened. Make sure that you have been connected to the internet with all of the devices while you have been playing the game.
How can I exit the game?
BADLAND supports immersive mode that was introduced in Android 4.4. It removes maximizes the screen usage by removing the back button from the screen.
In order to exit the game, you need to swipe your finger from the side of the device.
The game does not sync my game progress between my iOS devices. What's wrong?
For iCloud to work, make sure you have it enabled on all of your devices in your device's Settings -> iCloud -> "Documents & Data". Some users have reported that they have needed to enable also "Use Cellular Data" in the iCloud settings to get it working. Also, make sure you have the same iCloud account used in your devices and that every device is connected to the internet. Then, start the game, play one level and now the game progress should get synced between devices.
The game won't start. All I can see is a splash screen with Frogmind logo
Try rebooting your device and try again. If rebooting does not help, some users have reported that resetting their device to factory settings and reinstalling the game has helped. If these steps do not help, please contact us through the contact form below and report which device model and iOS version you have.
There's no sound!
- Make sure the mute switch on the side of the device is not set to mute.
- Check that the volume in the device is set to audible by pressing the knobs on the side of the device.
- Finally make sure that the in-game volume slider is set to audible through main menu's options menu (top-right corner).
- If you still cannot hear any sound, try rebooting your device and try again. If that does not help, check a few other apps that they play sound normally.
- If they do not, resetting your device to factory settings might help but make sure that you have backups first.
I am unhappy with the game. I'd like to get a refund.
You can apply for a refund using iTunes account management -> Purchase history -> Report a problem.
SD card issue
This is quite typical Google Play issue and it can occur on any application.
You could try following these steps to solve the issue:
- Go to the Settings menu for your device.
- Navigate to Applications -> Manage Applications -> All -> Google Play Store.
- Tap the Clear Cache button.
Little roman numeral icons in the level selection menu?
In the level selection menu, the little roman numeral icons indicate which levels you have passed through with a one try.
Can you do online multiplayer?
Online multiplayer is one of the most requested features for Badland.
However there are some concerns about the network latency, and how it will affect the physics based gameplay, which requires precision and exact timing to be enjoyable, or even playable.
Due to the high number of requests for the feature, we might still attempt implementing it in the future, but at the moment it's not planned for the upcoming updates.
I want to do business with you, who do I contact?
If you want to do business with us, please contact [email protected]
iOS
Frequently Asked Questions
How can I reset my progress?
BADLAND automatically syncs its progress to iCloud. There's unfortunately no way in-game to prevent or reset this at the moment.
The game does not sync my game progress between my iOS devices. What's wrong?
For iCloud to work, make sure you have it enabled on all of your devices in your device's Settings -> iCloud -> "Documents & Data". Some users have reported that they have needed to enable also "Use Cellular Data" in the iCloud settings to get it working. Also, make sure you have the same iCloud account used in your devices and that every device is connected to the internet. Then, start the game, play one level and now the game progress should get synced between devices.
The game won't start. All I can see is a splash screen with Frogmind logo
Try rebooting your device and try again. If rebooting does not help, some users have reported that resetting their device to factory settings and reinstalling the game has helped. If these steps do not help, please contact us through the contact form below and report which device model and iOS version you have.
There's no sound!
- Make sure the mute switch on the side of the device is not set to mute.
- Check that the volume in the device is set to audible by pressing the knobs on the side of the device.
- Finally make sure that the in-game volume slider is set to audible through main menu's options menu (top-right corner).
- If you still cannot hear any sound, try rebooting your device and try again. If that does not help, check a few other apps that they play sound normally.
- If they do not, resetting your device to factory settings might help but make sure that you have backups first.
I am unhappy with the game. I'd like to get a refund.
You can apply for a refund using iTunes account management -> Purchase history -> Report a problem.
Android
Frequently Asked Questions
I am seeing an error popup with code 920/921/492/481/498/491/989/478/458/-24/"Invalid package file" when downloading the game, or my download is stopping at 92%! What's wrong?
There has been some issue with the download from Google Play. Please try one of these methods to fix the issue:
Method 1
Clear cache for Google Play Store from Settings > Apps > Google Play - Restart your Device - Go to the Google Play Store and update, or install BADLAND.
Method 2
- Go to System Settings > Accounts > Google > Remove your Gmail account (the account that is synched with Google Play Store)
- Now from Settings > Apps > All > Force stop, Clear data and cache for the Google Play Store, Google Service Framework and Download Manager
- Reboot your device
- Now again go to Settings > Accounts > Google > Add your Gmail account
- Go to Google Play Store and update or install BADLAND
If I have purchased Premium Pack (or any other in-app purchases) on one Android device, does it also move to my other Android devices?
Yes, as long as you are logged in with the same Google account when downloading and playing the game. In some rare cases the purchases might show as not purchased.
In this case, make sure you are logged in with the correct Google account, uninstall and re-download the game.
My progress does not sync between my Android devices. What's wrong?
Make sure you are logged in to Google+ inside the game with all of the Android devices. This enables the cloud syncing feature. The syncing itself happens automatically as soon as possible when running the game. It might not have synced when you are in the main menu, but when you navigate a while in the menus, you should soon notice in the game's progress that the syncing has happened. Make sure that you have been connected to the internet with all of the devices while you have been playing the game.
How can I exit the game?
BADLAND supports immersive mode that was introduced in Android 4.4. It removes maximizes the screen usage by removing the back button from the screen.
In order to exit the game, you need to swipe your finger from the side of the device.
SD card issue
This is quite typical Google Play issue and it can occur on any application.
You could try following these steps to solve the issue:
- Go to the Settings menu for your device.
- Navigate to Applications -> Manage Applications -> All -> Google Play Store.
- Tap the Clear Cache button.
Ask anything from us
If you didn't find an answer above, or want to know something completely different about BADLAND, please don't hesitate to ask.